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Payment deferral FAQs
To request a deferral, please sign in to your account and visit the Account Services page to begin the process. If you have multiple accounts, please ensure you sign in to each account separately and repeat the process.
This option will not be available if you have already requested a deferral for the same payment period, your account is 90 days or more past due, you have reached the maximum six deferred payments, or your account is set to AutoPay and your due date is within two business days. If any of those apply, please call us at the number noted on your account page to hear your options.
How can I request a payment deferral?
Payment deferral will not negatively affect your credit score, but is reported to credit agencies as a deferment and affected by natural disaster.Will payment deferral negatively affect my credit score?Any deferred payments will be added to your final payment amount and interest will continue to accrue, potentially resulting in additional interest paid over the life of your loan. However, you can make additional payments or increase your monthly payment amount throughout the life of the loan to avoid a larger payment at the end of your loan term.Does my deferred payment extend the loan terms or add to my final payment?
You may defer up to six payments, but you will need to make the request separately for each month. Please submit your request at least three business days prior to each payment due date.How long can I defer my monthly payments?
You may make a payment during your deferral period, but please be aware any payments made during the deferral period will cancel any future deferral requests in place.Can I make a payment during my deferral period?We apologize for the inconvenience, but once a loan has funded no changes can be made to the loan terms.  If you are an active duty service member, you may be entitled to a lower interest rate and other benefits. Please contact us at customerservice@lightstream.com for further instructions.Can I lower my interest rate instead of deferring my monthly payment?No, please do not turn off AutoPay. LightStream customer service will defer your requested payment for you. Cancellation of the AutoPay feature will remove the 0.50% points discount resulting in a higher interest rate, and cannot be turned back on after the deferral period ends.Should I cancel my AutoPay once I’ve deferred my monthly payment?

Customer Service Business Hours (Eastern time)
Monday - Friday: 9 a.m. to 8 p.m.
Saturday: Noon to 4 p.m.


Your loan terms, including APR, may differ based on loan purpose, amount, term length, and your credit profile. Lowest rates require excellent credit. At least 25% of approved applicants applying for the lowest rate qualified for the lowest rate available based on data from 07/01/2020 to 09/30/2020. Rate is quoted with AutoPay discount. AutoPay discount is only available prior to loan funding. Rates without AutoPay are 0.50% points higher. Subject to credit approval. Conditions and limitations apply. Advertised rates and terms are subject to change without notice.

Maximum APR for a LightStream loan is 

Lightstream received the highest score in the personal loan segment of the J.D. Power 2020 U.S. Consumer Lending Satisfaction Study of customers’ satisfaction with their lending company. Visit jdpower.com/awards.

Business Hours (Eastern time)

Customer Service

Monday - Friday: 9 a.m. to 8 p.m. & Saturday: Noon to 4 p.m.

Saturday: Noon to 7 p.m.

Application Processing

Monday - Friday: 9 a.m. to 8 p.m.

Saturday & Sunday: Noon to 6 p.m.

Mailing Address
PO Box 117320
Atlanta, GA 30368-7320

E H L. Truist Bank is an Equal Housing Lender.
© 2020 Truist Financial Corporation. SunTrust, Truist, LightStream, the LightStream logo,
and the SunTrust logo are service marks of Truist Financial Corporation.
All other trademarks are the property of their respective owners. 
Lending services provided by Truist Bank.


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