We’re all in this together, and we’re here to help.

LightStream's response to coronavirus

During this uncertain time related to the COVID-19 pandemic, we want to assure you LightStream remains open and ready to serve you. LightStream and Truist are taking many of the steps and precautions other businesses are implementing to protect the health and well-being of our teammates, clients and the communities we serve. We will continue to closely monitor this rapidly evolving situation and stay in close contact with the Centers for Disease Control and Prevention (CDC) and the World Health Organization.

While we are operating with an abundance of care, we are fully operational and available to serve you. As we adapt to operational practices that protect clients and teammates, thank you for your patience if you experience a momentary service delay.

For more information about what Truist is doing to help clients, teammates and the communities we serve, please visit the Truist Coronavirus Information page.

Customer service

The safety of our team is very important to us, and we’ve transitioned to a work-from-home environment to better protect them and their families. Please bear with us if you hear children or pets in the background while our representatives assist you on the call.

If you need to discuss your loan or an application, please email us during business hours at customerservice@lightstream.com.

Business Hours (Eastern time)
Customer Service Monday - Friday: 10 a.m. to 8 p.m. & Saturday: Noon to 4 p.m.
Application Processing Monday - Friday: 10 a.m. to 6 p.m. Saturday & Sunday: 1 p.m. to 6 p.m.


Your loan terms, including APR, may differ based on loan purpose, amount, term length, and your credit profile. Lowest rates require excellent credit. At least 27% of approved applicants applying for the lowest rate qualified for the lowest rate available based on data from 7/01/2021 to 9/30/2021. Rate is quoted with AutoPay discount. AutoPay discount is only available prior to loan funding. Rates without AutoPay are 0.50% points higher. Subject to credit approval. Conditions and limitations apply. Advertised rates and terms are subject to change without notice.

Maximum APR for a LightStream loan is .

Business Hours (Eastern time)

Customer Service

Monday - Friday: 10 a.m. to 8 p.m. & Saturday: Noon to 4 p.m.

Saturday: Noon to 4 p.m.

Application Processing

Monday - Friday: 10 a.m. to 6 p.m.

Saturday & Sunday: 1 p.m. to 6 p.m.

Mailing Address
PO Box 117320
Atlanta, GA 30368-7320

E H L. Truist Bank is an Equal Housing Lender.
© 2021 Truist Financial Corporation. SunTrust, Truist, LightStream, the LightStream logo,
and the SunTrust logo are service marks of Truist Financial Corporation.
All other trademarks are the property of their respective owners. 
Lending services provided by Truist Bank.


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