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Online and Mobile Accessibility

LightStream is working to continually improve accessibility across our digital properties. We design our tools with accessibility in mind and incorporate industry guidelines, such as the Web Content Accessibility Guidelines (WCAG) issued by the World Wide Web Consortium.

Resources and tools that are free and downloadable on the Internet make lightstream.com more accessible. We test our applications using the most prevalent assistive technologies. In most cases, these applications are free and may be pre-installed on your most popular devices. Examples of testing applications include, but are not limited to: NVDA, Apple VoiceOver and Google TalkBack. As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages for optimum performance.

Browsers

Most browsers have easy-to-use controls for adjusting the size and colors of content on a web page. This allows the ability to personalize the content presentation in your browser. We've designed the web content we provide to work with these controls.

Third-Party Websites

LightStream's website contains links to web pages hosted by third parties. LightStream works with our partners to provide accessible digital content; however, LightStream does not make representations with regard to the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.

Further Information

At SunTrust, we are always working to enhance the accessibility of our products and services. If you have an idea or question about accessibility support services, or you are experiencing accessibility issues with our website, please contact us by using this form.
In your communication with us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge.

Lightstream received the highest score in the personal loan segment of the J.D. Power 2020 U.S. Consumer Lending Satisfaction Study of customers’ satisfaction with their lending company. Visit jdpower.com/awards.

Business Hours (Eastern time)

Customer Service

Monday - Friday: 9 a.m. to 8 p.m. & Saturday: Noon to 4 p.m.

Saturday: Noon to 7 p.m.

Application Processing

Monday - Friday: 9 a.m. to 8 p.m.

Saturday & Sunday: Noon to 6 p.m.

Mailing Address
PO Box 117320
Atlanta, GA 30368-7320

E H L. Truist Bank is an Equal Housing Lender.
© 2020 Truist Financial Corporation. SunTrust, Truist, LightStream, the LightStream logo,
and the SunTrust logo are service marks of Truist Financial Corporation.
All other trademarks are the property of their respective owners. 
Lending services provided by Truist Bank.

LightStream


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